Returns

Spacio Return Policy

We make every effort to ensure that every transaction on our website is seamless. Spacio offers exclusive, high-quality products, and we quality check each item multiple times before shipping. As a matter of policy, we cannot accept returns on used or damaged items. Please review our full Return Policy to gain an understanding.

 

Eligibility for Returns

Our products are eligible for returns under the following conditions:

  • If the wrong product was shipped, or if a product does not match the item specified during order confirmation.

  • If you find a quality or manufacturing flaw in the product you've received.

  • If the goods are damaged when received. Please do not accept packages that have been tampered with or arrive damaged.

To ensure that we are able to process your returns accurately and expeditiously, please review the return procedure and the necessary guidelines below.

 

Return Process

To start a return, please contact our customer service. You can call us at +91 90515 83311 or send an email to info@spaciocollections.com within 48 hours of delivery. Please note our business hours are typically Monday-Saturday from 10am-7pm.

If you receive a damaged, defective, or otherwise incorrect product, please email your purchase number and a high-quality photo proving the problem. Our Quality Assurance (QA) staff will look into the details of the case as soon as possible.

We will respond with an update on the status of your request within 2-3 business days of receiving your return request with supporting images. When we receive and approve your return request, we will schedule a reverse pickup of the product.

 

Important Points to Remember

  • The product must be returned in its original packing, including all tags, barcodes, accessories, manuals, warranty cards, mailing label (pasted on the packet), invoice, etc.

  • The item must be unused and in factory condition.

  • Products may be returned for an exchange within 7 days of us receiving the item(s) back at our warehouse.

  • Before granting a refund, spacio.com may conduct an in-depth quality inspection of the merchandise. Given the nature of our offerings, we have the right to resolve any issue in any way we see fit. Please get in touch with our team for speedy resolution of your return or exchange request; we treat each one individually.

  • Sale items and discounted items cannot be returned or exchanged.

Disclaimer: All policies are subject to change without notice. In the event of a conflict, the Terms & Conditions Policy will take precedence.

 

Refund Policy

We will issue a refund within 7 days of receiving the returned item(s). Any authorized refunds will be provided as Store Credit, which is often processed within 24 to 48 hours and has no fees, no restrictions on how it may be spent, and no expiration date.